Privacy Policy

This Privacy Policy explains how Victor's Patisserie & Gelato Ltd (company number 17192089, registered in England & Wales) collects, uses, and protects any information you provide when you use our website at victorshop-hvk9rejg.manus.space (the "Website").

We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this Privacy Policy and applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at [email protected].

We may collect the following information:

• Name and contact details (e.g. email address, phone number) if you contact us via our enquiry form or by email
• Information about your visit to our Website, including pages visited, time spent on pages, and referring URLs (collected via analytics cookies)
• Technical information such as your IP address, browser type and version, and operating system
• Any other information you choose to provide when contacting us

We do not collect sensitive personal data (such as health information or payment card details) through this Website. Celebration cake enquiries and orders are handled directly by telephone or email.

We use the information we collect for the following purposes:

• To respond to enquiries and provide information about our products and services
• To process celebration cake and catering enquiries
• To improve our Website and understand how visitors use it
• To comply with legal obligations
• To send you information you have requested (we will not send marketing emails without your explicit consent)

Our Website uses cookies to distinguish you from other users and to improve your experience. A cookie is a small file placed on your device. You can refuse cookies by adjusting your browser settings, although this may affect your ability to use certain parts of the Website.

We use the following types of cookies:

• Strictly necessary cookies — essential for the Website to function correctly. These cannot be switched off.
• Analytics cookies — these help us understand how visitors interact with the Website by collecting and reporting information anonymously (e.g. via Manus Analytics). We only set these cookies if you click 'Accept All' on our cookie banner.
• Preference cookies — these remember choices you make (such as your cookie consent preference) to improve your experience.

You can withdraw your consent to analytics cookies at any time by clearing your browser's local storage or cookies for this Website. Your preference is stored locally on your device and is not transmitted to us.

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — for analytics cookies and any direct marketing communications
• Legitimate interests — for responding to enquiries and improving our Website, where these interests are not overridden by your rights
• Legal obligation — where we are required to process data to comply with the law

We retain personal data only for as long as necessary for the purpose for which it was collected. Enquiry correspondence is retained for up to 2 years. Analytics data is retained in accordance with the analytics provider's retention policy (typically 13 months). We will securely delete or anonymise your data when it is no longer required.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our Website, provided they agree to keep your information confidential and process it only on our instructions. These may include:

• Website hosting and analytics providers
• Email service providers (if you contact us by email)

We may also disclose your information where required by law or to protect the rights, property, or safety of Victor's Patisserie & Gelato Ltd, our customers, or others.

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access — you may request a copy of the personal data we hold about you
• The right to rectification — you may ask us to correct inaccurate or incomplete data
• The right to erasure — you may ask us to delete your personal data in certain circumstances
• The right to restrict processing — you may ask us to limit how we use your data
• The right to data portability — you may request your data in a structured, machine-readable format
• The right to object — you may object to our processing of your data based on legitimate interests
• The right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We are committed to ensuring that your information is secure. We have put in place appropriate technical and organisational measures to safeguard and secure the information we collect online. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our Website may contain links to other websites of interest (for example, Google Maps or social media platforms). Once you have used these links to leave our Website, we do not have any control over those websites and are not responsible for the protection and privacy of any information you provide whilst visiting them. You should exercise caution and read the privacy statement of the website in question.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. This policy was last updated on 13 May 2025.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us: